**FAQs and Private Charter Service Information**

Offers & News / Q&A

2026-06-18

Q1: Can I change the itinerary after completing my reservation?
A: Yes. The handling method depends on when the change is requested:
•Notice given at least one business day before departure: The itinerary may be freely adjusted, either extended or shortened, with customer service assistance
•On the day of the trip or during the trip: Only time extensions are allowed, subject to driver approval. Early ending will not change the charged amount

Q2: How far in advance should I complete my reservation?
A: Please complete your reservation at least 1–3 business days before departure so we can arrange the vehicle and driver.

Q3: What should I do if I have questions about the checkout amount?
A: Please contact customer service before departure or within 24 hours after the trip ends. We will assist you immediately and confirm the amount.

Q4: Is there a fixed time limit for staying at each attraction?
A: There is no mandatory limit. You may flexibly coordinate the stay time at each stop with the driver.

Q5: What if the mileage estimated on the website differs from the actual mileage?
A: The route provided by the system is for reference only. The final settlement will be based on the actual driving mileage and service hours.

Q6: Do 4-seater and 7-seater charter services include a driver?
A: Yes. All charter plans include a professional driver. The passenger count does not include the driver.

Q7: Can the driver help plan the itinerary?
A: Of course. The driver can adjust the itinerary according to travelers’ needs and provide attraction suggestions. If you need to arrange meals or rest stops along the way, please let us know in advance.

Q8: How long will the driver wait?
A: The driver will arrive on time according to the reservation. If the passenger cannot be reached for more than 15 minutes, the trip will be considered canceled and no refund will be issued.

Q9: Will there be extra charges if the trip exceeds the scheduled time?
A: Yes. If the actual trip exceeds the originally scheduled time or distance, overtime and extra mileage fees will be charged accordingly.

Q10: If I am late, will the trip time be extended?
A: No. Charter service time starts from the reserved time slot and will not be extended due to personal lateness.

Q11: Can I bring a pet with me?
A: Yes, but pets must be placed in a pet carrier. If cleaning is required due to pet vomiting or waste, a cleaning fee will be charged accordingly.

Q12: What is the difference between charter service and one-way transfer?
A: The differences are as follows:
•Charter service allows flexible multiple stops and route adjustments
•Charges are calculated based on service hours and mileage
•One-way transfer is a fixed trip from point A to point B. Additional stops require extra charges

Q13: Will there be extra charges for last-minute itinerary changes?
A: If the change affects the service hours or mileage, we will evaluate the price difference and inform you proactively whether additional payment is required.

Q14: What are the minimum and maximum service hours for charter service?
A: The minimum rental time is 3 hours. The maximum service time can be arranged flexibly according to itinerary needs.

Q15: Is there a luggage limit?
A: It depends on the vehicle type. For example, a 4-seater vehicle can carry up to:
•3 pieces of 20-inch luggage, or
•2 pieces of 28-inch luggage

Q16: Is there an extra charge for child safety seats?
A: Yes. Each child safety seat is available for an additional NT$200. Up to 2 seats can be provided.

Q17: What vehicle types are available?
A: We offer the following vehicle options:
•Comfort 5-seater vehicle, such as RAV4
•7-seater business vehicle, such as Sienta or Alphard
•9-seater private van, such as VITO, Hyundai, Volkswagen, Ford, and more

Q18: What should I do if the driver drives dangerously?
A: Please contact customer service immediately. We will intervene and investigate the driver’s behavior for follow-up handling.

Q19: When can I view the driver’s information?
A: After the trip has been dispatched, customer service will provide the driver’s name, phone number, and vehicle information for your confirmation.

Q20: Do you provide official invoices?
A: Yes. An electronic invoice will be sent to the email address you provided within two business days after the trip is completed.

Q21: What payment methods are supported?
A: We provide multiple payment options, including credit card, LINE Pay, and bank transfer.

Q22: Will a driver definitely be assigned after I make a reservation?
A: Yes. Shanhai Joy has service locations across Taiwan to ensure that every order can be dispatched smoothly.

Q23: How are time and fees calculated for multiple stops?
A: Multiple stops within the reserved charter hours do not incur additional charges. The itinerary and stop duration can be coordinated with the driver.

Q24: How many stops can be arranged for a charter trip?
A: There is no set limit. As long as it fits within the reserved service hours, stops can be arranged freely.

Q25: Will I receive a refund if the trip ends early?
A: No. Charter service is charged by reserved time slot. No refund will be issued for early ending.

Q26: What should I do if I need to cancel the trip?
A: Please apply according to the Refund Method and Application Process instructions and submit the request within the required time period.

Q27: Can charter service be arranged across different cities or counties?
A: Of course. Shanhai Joy supports cross-city and cross-county transfers and travel itineraries throughout Taiwan’s main island.

Q28: Does Shanhai Joy’s charter service include insurance?
A: Yes. All trips include passenger insurance, third-party liability insurance, and vehicle body insurance to protect passengers throughout the journey.

Q29: Can English-speaking or foreign-language drivers be arranged?
A: English-speaking drivers can be arranged. We recommend noting this request when making a reservation, and we will do our best to accommodate it.

Q30: Can I use the service late at night or early in the morning?
A: Special time slots, such as early-morning transfers, can be arranged. Please book at least three days in advance and note the requested time.

Q31: Can I request a driver of a specific gender or an older driver?
A: You may note your request. We will arrange a driver who meets the conditions based on fleet availability. We cannot guarantee it, but we will do our best to accommodate the request.

Q32: Are the drivers qualified professional drivers?
A: Yes. All Shanhai Joy drivers hold professional driver’s licenses, complete insurance coverage, and practical driving experience.

Q33: Does airport transfer include meet-and-greet sign service?
A: If you need airport meet-and-greet sign service, please note it when making a reservation. A NT$200 sign service fee will be charged.

Q34: Are highway tolls included?
A: Highway tolls are included in the quotation. If route changes require extra driving, additional charges will be notified separately.

Q35: Does the charter fee include the driver’s meals and overnight accommodation?
A: One-day itineraries include the driver’s meals. For trips lasting two days or more, or trips requiring an overnight stay, the driver’s accommodation fee will be explained separately.

Q36: Are prices different during special holidays such as Lunar New Year or long weekends?
A: Yes. During special holidays, prices may fluctuate slightly due to higher staffing and transportation dispatch costs. We will inform you before providing the quotation.

Q37: Can I provide my own Google Maps itinerary to the driver?
A: Yes. You are welcome to provide your own planned route. We will assist with arrangements and estimate the time and cost.

Q38: Can the charter vehicle travel into mountain or remote areas?
A: Yes. Please inform us of the route in advance. Some areas, such as mountain roads or farm roads, may require extra charges or vehicle adjustments depending on road and vehicle conditions.

Q39: Do you provide tour guide service?
A: We currently provide a driver-guide style service. If you need a professional tour leader or licensed tour guide, this service can be purchased separately.

Q40: Can charter service help arrange local restaurants or tickets?
A: We can provide local food and popular itinerary suggestions, but we do not offer restaurant or ticket booking services.

Q41: Do you support corporate charter service or long-term contracts?
A: Yes. We provide B2B charter plans for company groups, events, performances, employee transfers, and more. Please contact customer service for details.

Q42: Can you provide infant carriers or newborn-specific child seats?
A: We currently provide standard child safety seats. If you need a special specification, please contact customer service to confirm availability.

Q43: Can travel insurance be added to the itinerary?
A: Travelers may purchase additional travel accident insurance.

Q44: Will the vehicle still operate on rainy days?
A: Yes. Unless the government announces a suspension of work and classes, service will be provided as scheduled.

Q45: Can I change the final destination during the trip?
A: You may request a change. If it exceeds the original mileage or service hours, additional charges will apply based on the actual situation, and the driver will explain this on site.

Q46: Can you issue an invoice with a company tax ID?
A: Yes. Please provide the company tax ID and company name when making a reservation. We will issue the invoice after the trip is completed.

Q47: Can I leave a review after the trip?
A: Your feedback is welcome. After the trip is completed, you will receive a feedback form. We truly value every passenger’s experience.