Privacy Policy for Non-Membership Services

Offers & News / Service Terms & Protection

2026-06-18

Shanhai Joy Charter (hereinafter referred to as “the Company”) values the security and privacy of your personal information. In accordance with the Personal Data Protection Act and related regulations, we are committed to providing legal and secure charter reservation and contact services.
The Company adopts a non-membership service model, allowing you to complete a reservation without registering an account. However, to ensure proper itinerary arrangements and service quality, certain necessary information is still required.

1. Types of Information We Collect
During the reservation or contact process, you may provide the following information:

• Name
• Contact phone number
• Email address, if needed for electronic invoice delivery
• Pick-up location, destination, and scheduled boarding time
• Bank account information, used for refunds
• Information required for invoice issuance, such as company tax ID

In addition, when you browse this website, the system may also receive the following information for system record purposes:

• Device and browser information, such as browser version and operating system
• Visitor behavior analysis, such as click records and referral domains

2. Purpose of Using Personal Information
The personal information collected by the Company is used only for the following purposes and will not be used for any other unauthorized purposes:

• Reservation confirmation and itinerary contact
• Driver dispatch and vehicle arrangement
• Invoice issuance and refund processing
• Customer feedback and service follow-up
• Promotional message notifications, limited to customers who have previously used our services
• Compliance with legal requirements or lawful requests from competent authorities

3. Information Protection and Security Measures
We adopt multiple information security technologies and internal control mechanisms to ensure that your personal information is not misused:

• Encrypted transmission technology and firewalls are used to protect data transfer
• Employees receive personal data protection training and may not access information without authorization
• After the purpose of collection has been fulfilled, the data will be destroyed or anonymized within a reasonable period

4. Will Your Information Be Disclosed to Third Parties?
Except under the following circumstances, we will not sell, exchange, or rent your personal information:

• When necessary to complete the service, such as allowing the driver to contact the passenger
• When required by law or by lawful requests from government authorities
• When necessary to protect the legitimate rights and interests of the Company, drivers, or passengers

5. Your Rights Regarding Personal Information
In accordance with the Personal Data Protection Act, you may exercise the following rights at any time:

1. Inquire about or request access to your personal information
2. Request a copy of your personal information
3. Request supplementation or correction of your information
4. Request suspension of processing or use of your information
5. Request deletion of your information, except in certain cases where records must be retained, such as after invoice issuance

To apply for any of the above matters, please contact customer service. We will complete the processing within the legally required period. 6. Policy Updates and Announcement Method

• This policy may be updated from time to time in response to legal amendments or service adjustments
• Any revisions will be announced on the official Shanhai Joy Charter website without separate individual notice

We recommend that you review this policy regularly to stay informed of the latest privacy protection measures.